Difference between revisions of "FAQ"

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RackTables only supports some specific switch models, and yours is not one of them.  
 
RackTables only supports some specific switch models, and yours is not one of them.  
  
−
There are two ways to add support for new switch models.  Both involve [http://bugs.racktables.org/bug_report_page.php filing a Mantis ticket].
+
There are two ways to add support for new switch models.  Both involve [http://bugs.racktables.org/bug_report_page.php filing a Mantis ticket].
 
=== Write a patch yourself. ===
 
=== Write a patch yourself. ===
 
* Review [[RackTablesDevelGuide#SNMP_sync|SNMP sync]] for background information.
 
* Review [[RackTablesDevelGuide#SNMP_sync|SNMP sync]] for background information.
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snmpwalk -v 1 -c public switchname .1.3.6.1.2.1.47
 
snmpwalk -v 1 -c public switchname .1.3.6.1.2.1.47
 
</pre>
 
</pre>
 +
 +
Attach the information to the Mantis ticket.  Do not post it inline, as it consumes too much screen real estate.
  
 
== Rack thumb images are broken ==
 
== Rack thumb images are broken ==

Revision as of 15:59, 23 September 2013

RackTables FAQ

How do I edit this wiki?

Send a message to devteam@racktables.org.

Why does the SNMP sync feature return Unknown OID (n.n.n.n.n)

RackTables only supports some specific switch models, and yours is not one of them.

There are two ways to add support for new switch models. Both involve filing a Mantis ticket.

Write a patch yourself.

  • Review SNMP sync for background information.
  • Attach the patch to the Mantis ticket.

Ask the developers to write a patch for you.

The following information is necessary.

  • The exact model/part number of the device.
  • For a device which features SFP (GBIC, X2 etc) pluggable ports, specify which of these pluggable ports are "combo" (IOW, alternate socket for a copper port under the same name) and which are standalone ports.

If possible, add the following information:

  • Manufacturer's markup of device's ports (this can be "21, 22, 23, 24", "21X, 22X, 23X, 24X" or even "21, 22, 23C, 23F, 24C, 24F")
  • Dump of SNMP info:
snmpwalk -v 1 -c public switchname sysDescr.0
snmpwalk -v 1 -c public switchname sysObjectID.0
snmpwalk -v 1 -c public switchname ifTable

If the device is modular or stackable, also walk ENTITY-MIB: 

snmpwalk -v 1 -c public switchname .1.3.6.1.2.1.47

Attach the information to the Mantis ticket. Do not post it inline, as it consumes too much screen real estate.

Rack thumb images are broken

There are two common reasons for this:

  1. A mis-formatted local.php extension file. For images to work correctly, every PHP file of your RackTables, which begins with <?php tag, CAN NOT have a newline before the tag. Every PHP file of your RackTables, which ends with ?> tag, CAN NOT have a newline after the tag.
  2. GD library is not working (although it probably was at the time of installation). This can be confirmed by means of phpinfo() and fixed with the help of package manager of your server and RackTables README file.

How do I browse objects by object type?

FILL ME IN

How do I handle blade systems/modular switches?

You can have one object represent the chassis, and other objects represent the blades. See the documentation on Containers for details.

How do I re-order racks in a row?

In versions prior to 0.20, RackTables sorts in alphabetical order. A work-around is to prefix each rack's name with a number:

  • "01 F14"
  • "02 E14"
  • "03 D14"
  • "04 C14"
  • "05 B14"
  • "06 A14"

Starting with 0.20, you can manually sort racks. View the row, then click the "Manage racks" tab.

How do I log out (and log in after that?)

To log out: Use the "Click here to logout" link. When presented with the username/password prompt, do not enter anything. Instead, press "Cancel".

To log in: Press your browser's "back" button to return to any of the normal pages (without "index.php?logout" in the URL) and enter your username/password.

How do I enable IPv4 for object type X?

Answered by Ray Robertson: 

Configuration --> User Interface --> Change
 
Edit the entry for 'List source: IPv4-enabled objects'
 
e.g.
List source: IPv4-enabled objects  {$typeid_2} or {$typeid_4} or {$typeid_7} or {$typeid_8} or {$typeid_12} or {$typeid_445} or {$typeid_447} or {$typeid_798}
 
To determine an object's typeid, hover your mouse pointer over the 'Object type' field when viewing the object.  The typeid will be revealed in the URL.


Scenario:

At Company X you have a proprietary transceiver-type device that is network accessible & can be assigned an IP. You add a new RackObjectType called "Transceiver". To add the IPv4 tab to new "Transceiver" objects, do the following. 

1. Navigate to Main > Configuration > Dictionary > RackObjectType.

2. Mouse-over the new RackObjectType you created, in this case "Transceiver". In this example, the Transceiver typeid is 50012.

3. Now navigate to Main > Configuration > User Interface > Change.

4. Scroll down to the item/entry "List source: IPv4-enabled objects". 

5. Now go to the end of the line, and enter "or {$typeid_50012}". 

6. Your new line looks like: {$typeid_2} or {$typeid_4} or {$typeid_7} or {$typeid_8} or {$typeid_12} or {$typeid_445} or {$typeid_447} or {$typeid_798} or {$typeid_50012}

7. Save changes.

8. Navigate to one of your Transceiver objects, and confirm that the IPv4 tab is now present.

How do I decode the IPv4 addresses stored in RackTables MySQL database?

RackTables stores all IPv4 addresses in their natural representation (32-bit unsigned integers like 180879936). The most reliable way is to use RackTables PHP function spotEntity(), which will return a structure filled with assorted fields, including a dotted-quad representation of IP address. If for whatever reason you decide to fetch the data directly from MySQL database, the simplest way of converting the intergers to dotted-quad (10.200.2.64) form and back is to use MySQL's functions INET_NTOA() and INET_ATON() respectively: 

mysql> SELECT ip, INET_NTOA(ip), mask FROM IPv4Network;
+-----------+---------------+------+
| ip        | INET_NTOA(ip) | mask |
+-----------+---------------+------+
| 180879360 | 10.200.0.0    |   31 |
| 180879362 | 10.200.0.2    |   31 |
| 180879364 | 10.200.0.4    |   31 |
| 180879366 | 10.200.0.6    |   31 |
| 180879616 | 10.200.1.0    |   26 |
| 180879680 | 10.200.1.64   |   26 |
| 180879872 | 10.200.2.0    |   26 |
| 180879936 | 10.200.2.64   |   26 |
| 180880192 | 10.200.3.64   |   26 |
| 180880384 | 10.200.4.0    |   26 |
| 180880448 | 10.200.4.64   |   26 |
+-----------+---------------+------+
11 rows in set (0.00 sec)

There is an "Unknown column 'is_userdefined'" PDO exception on upgrade from version 0.17.x to 0.19.x

This is a known issue. The workaround is to upgrade from 0.17.x to 0.18.7, then to 0.19.x. Release 0.18.7 can be downloaded directly from the git repository: https://github.com/RackTables/racktables/zipball/RackTables-0.18.7

How do I manage tags on a series of objects (networks etc) automaticaly?

<?php

$script_mode = TRUE;
include '/usr/local/racktables/wwwroot/inc/init.php';

# add tag "right" to each object tagged "left"
$added = getTagByName ('right');
foreach (scanRealmByText ('object', '{left}') as $object)
        rebuildTagChainForEntity ('object', $object['id'], array ($added));

# remove tag "left" from each object tagged "right"
$removed = getTagByName ('left');
foreach (scanRealmByText ('object', '{left}') as $object)
        deleteTagForEntity ('object', $object['id'], $removed['id']);

?>

RackTables contributions

How can I visualise network topology?

See Visualisation with GraphViz for ideas using GraphViz.

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